The following guarantee conditions complement your legal rights.

How the guarantee applies

We guarantee against possible material or construction defects provided the following conditions are satisfied:
Proof of purchase.
The guarantee starts on the date of purchase.
Only the first owner is entitled to the guarantee.

The bike is guaranteed for 1 years, this comprises of the frame, fork, all mechanical and electrical parts, except normal wear and tear items. 1 year for the battery up to 70% depth of discharge from its original rated capacity. This can be verfied by the eZee dealer you’ve purchased the bike from.

How the guarantee does not apply

When the bicycle is used negligently or results in damage due to traffic accident.
Damage ascribed to normal wear and tear.
Poor maintenance, or modifications that no longer complies with regulations or original technical specifications.
Damage due to external causes.
The bicycle is put up for hire.
The battery pack is used incorrectly or tempered with. This also applies during charging.
Compensatory costs arising from damages or accidents, or cost incurred by loss of the bicycle’s usage.

How the guarantee covers

Original defective parts that are sent to the manufacturer for assessment will be replaced by the same or equal value part.
Labour and transportation charges are not included. This are borne by the owner.
eZee exclusively makes the decision whether or not the guarantee applies.

IN NO EVENT SHALL eZee BE RESPONSIBLE FOR DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSSES, WHETHER BASED ON CONTRACT, GUARANTEE, NEGLIGENCE, PRODUCT LIABILITY, OR ANY OTHER THEORY.

EXCLUSIONS
THE ABOVE GUARANTEE, OR ANY IMPLIED GUARANTEE, DOES NOT COVER NORMAL WEAR AND TEAR. ALL GUARANTEES ARE VOID IF THE ELECTRIC BIKE IS USED FOR OTHER THAN NORMAL ACTIVITIES, INCLUDING, BUT NOT LIMITED TO, FAILING TO FOLLOW THE OWNER'S MANUAL OR USING THE ELECTRIC VEHICLE FOR COMMERCIAL ACTIVITIES OR IN COMPETITIVE EVENTS, AND TRAINING FOR SUCH ACTIVITIES OR EVENTS. eZee MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED GUARANTEES, INCLUDING THE GUARANTEES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT OF THE EXPRESS GUARANTEES STATED ABOVE.